Top 5 Post-Purchase Survey Apps for Shopify
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Post-purchase survey apps help you collect customer feedback after checkout, typically on the Thank You page and or the Order Status page. You can use them to learn what influenced the purchase, improve your messaging, and get clearer attribution beyond clicks.
Below are five popular options you’ll commonly see when browsing post-purchase survey apps in the Shopify App Store. Ratings, review counts, and pricing can change, so it’s worth checking each listing before publishing.
Quick comparison
As of February 6, 2026.
1. Pathlight
If you want a post-purchase survey app that’s quick to set up with a full range of question types, special targeting, and, more importantly, all FREE, Pathlight is the app to try. It includes goal-driven templates, special customer targeting, and reporting so you can turn feedback into the best next steps for your business.
What it’s great for
- Launching a post-purchase survey quickly using templates
- Collecting attribution, CRO, and NPS style feedback
- Using targeting and basic reporting to act on results
- Using post-purchase surveys on POS
- Can run multiple surveys with different targeting
- Tag and update Shopify customer and order data with survey responses
Pricing and availability
Pathlight currently lists as free on the Shopify App Store.
Pros
- Templates make setup fast
- Targeting options such as which customers to view surveys based on order value
- Klaviyo, Google Analytics, Shopify Flow, and Google Tag Manager integrations.
Considerations
- Pathlight is newer, so its 5 star rating is based on a smaller number of reviews. When choosing apps, consider both the rating and the review count.
You can explore Pathlight by checking their website or Shopify App Listing.
2. Fairing Post Purchase Surveys
Fairing is one of the most established options for post-purchase surveys, especially for attribution. If you want to connect survey responses to reporting and analysis workflows, Fairing is a common choice.
What it’s great for
- “How did you hear about us?” style attribution surveys
- NPS and customer feedback surveys
- Reporting and exports for teams that review results regularly
Pricing and availability
Fairing lists a free tier up to 100 orders per month. Pricing starts at $15/mo for 200 orders, $49/mo for 500 orders, and $149/mo for 5,000 orders.
Pros
- Strong attribution focus and Shopify Plus Certified
- Designed for teams that want analytics and reporting
- Extensive integrations with apps like Shopify flow, Klaviyo, Google Sheets etc.
Considerations
- Pricing scales with order volume
You can read more about Fairing on their Shopify App Store listing.
3. Zigpoll Customer Surveys
Zigpoll is a flexible survey platform that can support post-purchase surveys and other feedback moments. It’s a good fit if you want more than one survey type and expect response volume to grow over time.
What it’s great for
- Post-purchase surveys and ongoing feedback collection
- Running multiple surveys with different targeting
- Plans that scale based on the number of responses
- Connect survey responses to the Shopify customer and order dashboard
Pricing and availability
Zigpoll lists a free plan up to 100 responses per month, plus paid tiers based on response volume. Pricing starts at $25/mth for 500 responses, $98/mth for 2000 responses, and $198/mth for unlimited usage.
Pros
- Flexible survey options
- Pricing scales with response volume as you grow
Considerations
- Costs can increase as response volume grows, so it’s worth checking how tiers are structured for your expected volume
You can read more about Zigpoll on their Shopify App Store listing.
4. Grapevine Post Purchase Survey
Grapevine is a popular option if you want fixed pricing with unlimited responses. It supports post-purchase surveys, NPS, and other survey touchpoints, and it highlights integrations like Shopify Flow, Klaviyo, GA4, and Google Sheets.
What it’s great for
- Fixed price, unlimited responses
- Post-purchase attribution questions and NPS
- Sending survey data into tools like Flow and analytics stacks
Pricing and availability
Grapevine lists $25 per month, with a free trial with unlimited responses and surveys.
Pros
- Unlimited responses at a fixed price
- Strong integrations listed for automation and analytics
Considerations
- Fixed monthly pricing may be more than you need if you only want one simple attribution question
You can read more about Grapevine on their Shopify App Store listing.
5. SEA Post Purchase Survey
SEA Surveys is another option if you want to start with a free tier and upgrade later. It’s a practical choice for basic post-purchase feedback and attribution style questions.
What it’s great for
- Starting with a free plan
- Simple post-purchase feedback and attribution surveys
- Upgrading as you want more flexibility
Pricing and availability
SEA Surveys lists a free plan up to 30 responses per month, plus paid plans. Pricing starts at $19/mo for 500 orders, $49/mo for1,000 orders, and $139/mo for unlimited responses and active surveys.
Pros
- Free plan available
- Paid tiers add more advanced capabilities
Considerations
- Free tier has response limits, so check how pricing changes as your response volume increases
You can read more about SEA Post Purchase Survey on their Shopify App Store listing.
Final notes
A practical way to get value from post-purchase surveys is to start small and stay consistent.
- Start with one survey, such as “How did you hear about us?”
- Keep it short, then expand once you see steady response volume
- Review results weekly and make one change at a time
If you want to start collecting post-purchase feedback right away, Pathlight is a practical place to start. It’s currently free to install, so you can launch a simple survey and iterate as you learn.
Mini FAQ
When should a post-purchase survey appear?
After a customer places an order. These surveys show after checkout, not during the payment steps.
Where do customers usually see the survey?
Most apps show surveys on the Thank You page, and some can also show on the Order Status page. What’s available depends on your Shopify setup and what the app supports.
What questions should I ask first?
Start with one or two questions that are easy to answer, like “How did you hear about us?”, “What made you choose us today?”, or “What were you hoping to find?”
Will a post-purchase survey hurt conversion?
Because it runs after the purchase, it typically won’t impact checkout conversion. It can still impact the customer experience, so keep it short and helpful.
How do I get more people to respond?
Use short questions, make the first question multiple choice, and avoid asking for too many details. If you offer an incentive, keep it simple and optional.
Can I use survey answers in marketing tools?
Many apps let you send answers to email and analytics tools, export results, or pass data through automations. Check the app listing for supported integrations and data destinations.
What should I compare when choosing an app?
Look at where the survey can appear, question types, targeting rules, reporting and exports, integrations, and how pricing scales with orders or responses.
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